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Support 2



Is it possible to edit my user profile and email?

You can edit your user profile. To do this, you must log in to your account by entering your username and password. Then clicking on the “Edit Information” option will open a menu for you to edit any of the options. At the end of each email is written “If you do not want to receive an email from us, click on unsubscribe”. You can unsubscribe from the newsletter after receiving the first email. If you do not have access to your email, unfortunately for security reasons, you will have no way to change your email as your username and you can only re-register with your new email.

Why was the link not emailed to me despite my request to change my account password?

Please check your spam emails. In particular, emails sent to gmail accounts are sometimes spammed. Note that the password change link will be sent to you, not the password itself.

Order registration and tracking

Can I access my previous purchase information?

To access previous purchase information, you must log in with your account, then click on “My Orders” to display your purchase history.

I do not trust online shopping, how can I be sure that the goods will reach me after the purchase?

In addition to the rich history, experience and content of the Torino Plus website, having a two-star e-Trust symbol gives the business recognition and credibility. The e-Trust symbol is awarded by the e-Commerce Development Center of the Ministry of Industry, Mines and Trade after reviewing the online store and how it complies with the rules, and the e-commerce business with the symbol is constantly monitored by this organization. For more assurance, you can make sure that it is not fake by clicking on the icon on the main page of the Torino Plus website.

Do I have to be a member of the site to buy from Torino Plus?

No! No need to join but:

By joining Torino Plus you can:

  • Buy faster and easier;
  • Easily manage your shopping history and activities;
  • Make your wish list and follow their changes;
  • Review and share your opinions with others;
  • Be informed about special sales and daily prices of products;

Can I place my order at any time of the day or night?

You can place your order 24 hours a day, 7 days a week.

Supplied goods

Can I buy from Novin Roya for another person and have the order delivered to that person?

Yes, after selecting the desired goods and adding them to the cart, order registration will be completed in 4 steps: 1) Arrival in Turino Plus; 2) Order sending information; 3) Review the order and 4) Payment information.

In the order information step and the “Delivery address” section, you can enter the recipient’s address and details by selecting the “Send to another address” option. Note that if you pay for the order online, the recipient of the order must have an ID card with them when receiving the goods.

How can I find out the status of the order I have registered?

Torino Plus will notify you of the status of the order step by step by sending an email (if email is registered). Also, to know the status of the order, you can log in to your account and click on the “My Orders” option to be informed of its status.

Can I order goods that are not available?

No, at the moment only goods that can be ordered on the Torino Plus website with the current status and price are available. You can contact support if needed.

I need advice to choose and buy goods on the site, is there a way to help me make a decision?

Yes, you can contact sales support.

When will the goods that are not available be offered for sale on the site?

Sometimes, for various reasons, such as the lack of official and widespread supply of the product in Iran, the status of some goods on the website changes to “non-existent” and it is not possible to announce the exact time of their re-release, however Torino Plus tries to These products will be re-presented on the website in the shortest time.

Are the goods offered on the site quality and in accordance with the site information?

All goods offered in Turino Plus are in accordance with the site information and are from reputable brands.

Is there a limit to the number of purchases of a product in Turino Plus?

There is generally no limit to the number of items that can be ordered in Turino Plus, however, given that the inventory for each item varies from time to time, there are sometimes limits to the number of items that can be ordered from a product.

Payment methods

How can I pay for my order?

All Torino Plus users can pay for their orders online through the internet portal and using all the bank cards that are members of the Shetab network on the Novin Roya website. It is also possible to make a bank deposit or card-to-card deposit to the account numbers announced on the Novin Roya website for all users.

Using which bank card, can I pay for the order online?

You can pay for your order online using all Shtab member bank cards on the site.

Now Ayandeh Banks, Eghtesad Novin, Parsian, Pasargad, Post Bank, Tejarat, Export Development, Refah, Saman, Sepah, Sarmayeh, Sina, Saderat, Industry and Mining, Karafarin, Keshavarzi, Maskan, Mellat, Melli, Dey, Ansar, Gharz al-Hasna Mehr Iran, Resalat, Iran Zamin, Tourism,Hekmat Iranian, Tose’e Ta’avon, Ghavamin, Bank Shahr and Credit Institution Development are active in Shetab network.

Online payment may fail, but the amount has been deducted from my account?

Sometimes the banking network may be disconnected and the payment failed. But there is no need to worry in these cases. In this case, your money is usually in the bank’s middle accounts, and the bank itself resolves the discrepancies and automatically returns the amount to your account. If the money is not returned to your account within 72 hours, then contact the online payment agent bank to resolve the discrepancy.

Or is it safe to pay online for an order on the Turino Plus site?

Internet payment is designed to be secure and convenient. However, not only for purchases from Torino Plus, but also when making any online payment, to ensure the security of your payment, observe the following points:

  • By viewing the Address Bar in your web browser, make sure that the secure https protocol is used instead of the http protocol; in other words, there should be https at the beginning of the address.
  • Before entering the information, make sure that there is a lock at the top of your web browser page, if you do not see this lock, do not enter your card information.
  • Be sure to use the available virtual keyboard to enter your card information.